Our trouble ticket tracking software reduces downtime, organizes projects and leads to satisfied customers. With features such as bulk notifications, customizable escalation schedules and e-mail triage. cvTicket saves time by allowing users to quickly notify customers about outages due to events or planned maintenance.

• Control trouble and change management events.
• Instantly bulk notify customers based on network impact data automatically derived from network and fiber management tools.
• Gain full insight into network engineering and services right from the ticketing application.
• Attach specific equipment or services directly to the ticket to show complete impact and direct relationship to the network elements and impacted customers.
• Plan and schedule maintenance and installs by organizing events in the full-feature, integrated Calendar.

cvTicket is a feature-rich event management application for processing maintenance, support, change management and trouble tickets, while promoting customer care. Tickets may be organized by categories and service centers, and have many data elements attached to them, including a detailed history, files, schedules and a contact list.

Group Related Tickets.

Group tickets and designate one as the master ticket for that group. Actions such as sending notifications can be performed for each ticket within the group simultaneously.

Multiple Dashboards.

Managers and employees gain access to different overviews, allowing each group to focus only on the information necessary for its specific job roles.

Built-In Client Portal.

External users can access a restricted view of the ticketing system. They may create their own tickets, view status, add memos and share files through the web interface.

Send and Receive Emails Online.

Send emails to customers, including image insertions and document attachments, directly from the ticket page. Custom formatting and logos may be defined. Contact lists are saved for future emails.

Bulk Notifications.

For network trouble or maintenance affecting multiple customers, use the bulk notification feature to send an email to all affected customers with a single click. The customer list and emails are generated automatically using network data.

View Network Data Online.

cvTicket has real-time connectivity with the cvNetwork inventory. Users can find network equipment, circuits and facilities and attach them to a trouble or maintenance ticket.

Many More Features.

Additional features of our trouble ticket management software include integrated calendar, MTTR (Mean Time To Repair) calculations, personal profile, escalation schedules, the ability to create network tickets, and third-party CRM (Customer Relationship Management) software integration.