cvTicket is an event management system that documents and plans change management, trouble ticket resolution, and customer communication. Features such as Bulk Notifications, customizable Escalation Schedules, E-mail Triage and a host of others, promote shorter downtimes, organized projects, and satisfied customers.

  • Save time responding to outages quickly, send notifications to customers on outages due to events or planned maintenance
  • Manage events and planned maintenance tickets
  • Organize tickets by Service centers and categories such as NOC, Helpdesk, Sales, etc.
  • Schedule and assign Maintenance Activities on a fully interactive Calendar
  • Easily manage tickets related to the same incident by grouping tickets and assigning Master Tickets
  • Notify all affected customers at one time with Bulk Notifications
  • Attach images, circuit drawings, documents and memos to tickets
  • Comprehensive E-mail triage in ticket creation that allows the attachment of images and documents
  • Ensure no tickets become stale with the customizable escalation schedule
  • Unique dashboard designed specifically for Managers
  • Maintain compliance and improve with live calculation of TTR and MTTR
  • Monitor progress, efficiency, and chronic issues by generating Management Reports
  • Apply Personal Profile for viewing and exporting ticket data
  • Easily communicate with customers by allowing clients to create tickets, write memos and monitor tickets through the Customer Portal
  • Real-time connectivity and integration with cvNetwork Inventory
  • Real-time connectivity and integration with CRM

Get Started Today

Let CircuitVision show you how you can optimize your network operations. Contact us to request more information or schedule a demo.