- Save time responding to outages quickly, send notifications to customers on outages due to events or planned maintenance
- Manage, schedule and assign events and planned maintenance tickets on a fully interactive calendar
- Notify all affected customers at one time with Bulk Notifications
- Attach images, circuit drawings, documents and memos to tickets
- Comprehensive E-mail triage allows the attachment of images and documents
- Ensure no tickets become stale with the customizable escalation schedule
- Maintain compliance and improve with live calculation of TTR and MTTR
- Monitor progress, efficiency, and chronic issues by generating Management Reports
- Easily communicate with customers with interactive Customer Portal
- Real-time connectivity and integration with CRM
