Ticket Management
  • Save time responding to outages quickly, send notifications to customers on outages due to events or planned maintenance
  • Manage, schedule and assign events and planned maintenance tickets on a fully interactive calendar
  • Notify all affected customers at one time with Bulk Notifications
  • Attach images, circuit drawings, documents and memos to tickets
  • Comprehensive E-mail triage allows the attachment of images and documents
  • Ensure no tickets become stale with the customizable escalation schedule
  • Maintain compliance and improve with live calculation of TTR and MTTR
  • Monitor progress, efficiency, and chronic issues by generating Management Reports
  • Easily communicate with customers with interactive Customer Portal
  • Real-time connectivity and integration with CRM

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cvTicket-SS

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